CX Release · Engineering for Microsoft Business Applications
CX Release is a hands-on technology partner for Dynamics 365, Power Platform and Microsoft AI. We combine experienced practitioners with AI-accelerated delivery to move faster, operate leaner, and stay accountable for the result, not just the hours delivered.
We start with the outcome, then work backwards to the technology, data and controls required to achieve it.
Large delivery teams, long discovery phases and effort-based pricing made sense when software took years to build. AI changes what's possible at each of those stages.
CX Release pairs senior practitioners with AI-accelerated delivery: fewer handoffs, faster decisions, working software earlier, and a commercial model built around outcomes rather than hours.
| Traditional services | CX Release model |
|---|---|
| Large delivery teams | Small, senior teams |
| Long discovery phases | Continuous, AI-assisted discovery |
| Paying for effort | Commercial models aligned to outcomes |
| Handoffs between specialists | End-to-end ownership |
| Project finishes at launch | Production optimisation continues |
ENGINEERED FOR THE MICROSOFT ECOSYSTEM
We sit where AI, customer experience and business operations meet. That's where the value is real, and where most AI projects stall.
Build and implement the Dynamics 365 and Power Platform work you already need, from new capabilities to integrations and fixes, delivered by engineers working inside your environment, not a ticket queue.
Route, triage and resolve customer conversations with agents that understand queue context and case history, and know exactly when to hand off to a person.
Replace manual case handling and approvals with agents that read from Dataverse, act through Power Automate, and keep a person in the loop wherever judgement is required.
Most AI pilots never reach production because nobody designed for scale, security or failure. We build the architecture and guardrails that make production possible from day one.
We work directly with the people who own the problem, not just IT. Together we agree what needs to change, prove it quickly, then build it properly.
Agree what success looks like, and what's out of scope, before any engineering starts.
Build a working slice against one real process, with its real constraints, not a demo dataset.
Wire the data, actions, guardrails and human checkpoints into something that runs reliably.
Track whether people actually use it and what it's worth, then improve what matters.
Outcome-based by design
Every engagement starts with the result you need and how you'll know it worked. The architecture, agents and automation are built to move that number, not to look impressive in a demo.
Define an outcomeCommercial, customer or operational.
Clear signals, baseline and success measure.
Agents, workflows, data and human control.
YOUR NEXT AI INITIATIVE SHOULD SHIP.
Get in touch
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Prefer email? Write to hello@cxrelease.ai.